Returns & Refunds

Orders may be cancelled within 24 hours where production has not started. After production begins, cancellation may not be possible.

Our beds are made to order based on your selected size, fabric, colour and configuration. Change-of-mind returns are not accepted for custom-made products.

If your product arrives damaged, contact us within 48 hours with photos of the product, packaging and order details.

Approved refunds are processed back to the original payment method within the applicable processing period.